Terms & Conditions of Sale Online

Please read these Terms of Sale (“these Terms”) carefully before placing an order with us. These Terms, together with any other documents referred to herein (unless otherwise stated), set out the terms under which Products are sold by us to consumers through this website, www.bentley-skinner.co.uk  (“Our Site”).

These Terms explain who we are, how our Products will be provided to you, how you or we may change, cancel, or otherwise end the Contract, what to do in the event of problems, and other important information.

These Terms were last updated in October 2020. 

You will be required to read and accept these Terms when ordering Products. If you do not agree to comply with and be bound by these Terms, you will not be able to order Products through Our Site. These Terms, as well as all Contracts, are in the English language only.

The following documents may also apply to your use of Our Site:

Our Website Terms of Use.

Our Privacy Policy.

Our Cookie Policy.

Our Acceptable Usage Policy.

Definitions and interpretation. In these Terms, unless the context otherwise requires, the following expressions have the following meanings:

“Contract” means a contract for the purchase and sale of Products;

“Contract completion” completion of the Contract occurs when you have paid for the Product and we have delivered it to you;

“Order” means your order for Products;

“Order Confirmation” means our acceptance and confirmation of your Order;

“Order Number” means the reference number for your Order; 

“Product” means the Products sold by Us through Our Site; and

“we/us/our” means Bentley & Skinner (Bond Street Jewellers) Limited.

  1. Information about us and how to contact us
    1. Who we are We are Bentley & Skinner (Bond Street Jewellers) Limited. We are registered in England and Wales under company number 356125 and have our registered office at New Derwent House, 69-73 Theobalds Road, London, England, WC1X 8TA and trading address at 55 Piccadilly, London, W1J 0DX. Our VAT number is 239792712.
    2. How to contact us You can contact us by telephoning our customer service team on 020 7629 0651 or emailing us at info@bentley-skinner.co.uk by writing to us at 55 Piccadilly, London, W1J 0DX. 
    3. How we may contact you If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your Order.

2. Access to Our Site 

2.1 Access to Our Site is free of charge.

2.2 It is your responsibility to make any and all arrangements necessary in order to access Our Site.

2.3 Access to Our Site is provided “as is” and on an “as available” basis.  We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice.  We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.

2.4 Use of Our Site is subject to our Website Terms of Use, which can be found here. insert link. Please ensure that you have read them carefully, that you understand them, and that you agree to them.

2.5 Our website is solely for the promotion of our Products to those countries listed here. Please also note that you must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable for any breach by you of any such laws.

3 What you must do before you are able to order our Products

3.1 You must be legally capable of entering into a binding contract with us. 

3.1.1 You are only able to order Products through our website if you are at least 18 years of age; 

3.1.2 you are accessing our website from and are a resident in, a country that we are able to send our Products to, please contact us for details of countries that we deliver to; and

3.1.3 your country does not legally forbid you from importing any of our Products that you wish to order from us, for example, there may be restrictions on certain stones and materials being imported into your country. 

3.1.4 You must set up a personal account

3.1.5 Before you are able to order, you will be invited to set up a personal account by providing details including your name, address, email address and contact telephone number(s). You will then be able to return to your account to change your details and make online purchases.

3.1.6 If you have difficulties in setting up your account then please contact us by email at: info@bentley-skinner.co.uk or by telephoning us on 0044 (0)20 7629 0651, we will be happy to help. We are available Monday to Saturday between the hours of 10:00 and 17:30. 

3.2 How we will accept your Order 

3.3 Our Site will guide you through the ordering process.  Before submitting your Order, you will be given the opportunity to review your Order and amend it.  Please ensure that you have checked your Order carefully before submitting it.

3.4 If, during the order process, you provide us with incorrect or incomplete information, please contact us as soon as possible.  If we are unable to process your Order due to incorrect or incomplete information, we will contact you to ask to correct it.  If you do not give us the accurate or complete information within a reasonable time of our request, we will cancel your Order and treat the Contract as being at an end.  If we incur any costs as a result of your incorrect or incomplete information, we may pass those costs on to you.

3.5 No part of Our Site constitutes a contractual offer capable of acceptance.  Your Order constitutes a contractual offer that we may, at our sole discretion, accept.  Our acknowledgement of receipt of your Order does not mean that we have accepted it.  Our acceptance is indicated by us sending you an Order Confirmation by email.  Only once we have sent you an Order Confirmation will there be a legally binding Contract between us and you.

3.6 Order Confirmations will contain the following information:

3.6.1 Your Order Number;

3.6.2 Confirmation of the Product(s) ordered including full details of the main characteristics of those Products;

3.6.3 Fully itemised pricing for the Products ordered including, where appropriate, VAT and other taxes where applicable, delivery and other additional charges; and

3.6.4 Estimated delivery date(s).

3.7 In the unlikely event that we do not accept or cannot fulfil your Order for any reason, we will explain why in writing.  No payment will be taken under normal circumstances.  If we have taken payment any such sums will be refunded to you as soon as possible and in any event within 7 calendar days.

3.8 Any refunds due under this Clause 3 will be made using the same payment method that you used when ordering the Product(s).

4 Products and Availability

4.1 All Products are subject to availability.

4.2 We make all reasonable efforts to ensure that all descriptions and graphical representations of Products available from us correspond to the actual Products.  Please note, however, the following:

4.2.1 Images of Products are for illustrative purposes only.  There may be slight variations in colour, size and scale between the image of a product and the actual product sold due to differences in computer displays and lighting conditions. 

4.2.2 Images and/or descriptions of packaging are for illustrative purposes only, the actual packaging of Products may vary.

4.3 Please note that sub-Clause 4.2 does not exclude our responsibility for mistakes due to negligence on our part and refers only to minor variations of the correct Products, not to different Products altogether.  Please refer to Clause 11 if you receive incorrect Products (i.e. Products that are not as described).

4.4 Where appropriate, you may be required to select the required size, model, colour and number of the Products that you are purchasing. 

4.5 If we are making the Product to measurements provided by you or if we are engraving a product for you, then you are responsible for ensuring that those measurements and engraving instructions are correct. You can find information and tips on how to measure  by contacting us on telephone 0044 (0)20 7629 0651 or by email info@bentley-skinner.co.uk.

4.6 Minor changes may, from time to time, be made to certain Products, for example, to reflect changes in relevant laws and regulatory requirements, or to address particular technical or security issues.  Any such changes will not change any main characteristics of the Products and will not normally affect your use of those Products. In some cases, as described in the relevant product descriptions, we may also make more significant changes to certain Products or to the price of those Products, for example because there is a ban on the trading of coral and ivory applied by CITES. We may also discontinue selling a Product if the Product is no longer available.

5 Warranty We warrant to you that any product purchased from us through our website will, on delivery and for the following 12 months, conform in all material respects with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which Products of that kind are commonly supplied.

6. Price 

6.1 The price of our Products can be displayed on our website. We make all reasonable efforts to ensure that all prices shown on Our Site are correct at the time of going online. We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary. Changes in price will not affect any order that you have already placed (please note sub-Clause 6.4 regarding VAT, however).

6.2 All prices are checked by us before we accept your Order.  In the unlikely event that we have shown incorrect pricing information, we will contact you in writing to inform you of the mistake.  If the correct price is lower than that shown when you made your Order, we will simply charge you the lower amount and continue processing your Order.  If the correct price is higher, we will give you the option to purchase the Product at the correct price or to cancel your Order (or the affected part of it).  We will not proceed with processing your Order in this case until you respond.  If we do not receive a response from you within 7 calendar days, we will treat your Order as cancelled and notify you of this in writing.

6.3 In the event that the price of a Product you have ordered changes between your Order being placed and us processing that Order and taking payment, you will be charged the price shown on Our Site at the time of placing your Order.

6.4 All prices on Our Site include VAT.  If the VAT rate changes between your Order being placed and us taking payment, the amount of VAT payable will be automatically adjusted when taking payment. VAT and Sales Tax. If you are exporting a Product to a non-EU country, you will be entitled to a refund of the VAT. This will be made known to you during the online order process.

6.5 Delivery charges are not included in the price of Products displayed on Our Site.  For more information on delivery charges, please refer to insert location   Delivery options and related charges will be presented to you as part of the order process.

6.6 Additional charges:  Additional charges to you may be applicable to your order including: 

6.7 Insurance costs: All of our Products will be insured during transit to your address, at our expense.

6.8 Import duty, other taxes and applicable laws 

6.9 If you order Products from our website for delivery outside the UK, they may be subject to import duties and taxes which are levied when the product reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount and we are unable to inform you of what import duty is payable during the online order process.

6.10 We strongly advise you to contact your local customs office for further information about what import duty or other local taxes you will have to pay, before placing your Order.

6.11 Applicable laws and regulations outside the UK Please also note that you must comply with all applicable laws and regulations of the country for which the Products are destined. We are unable to advise you of such applicable laws and regulations during the online order process. We will not be liable for any breach by you of any such laws.

6.12 Payment 

6.13 How you must pay: accept the following methods of payment:

6.14 We use PayPal and other providers to process your payments.  

6.15 Payment can be made by Bank transfer using BACS or by using debit or credit cards. 

6.16 Payment can be made by Bank transfer using BACS or by using debit or credit cards. We accept payment by Visa, Visa Debit, Mastercard and Maestro. You must pay for the Products during the online order process and before we despatch them. We will not charge your credit or debit card until we despatch the Products to you. 

6.17 All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If your card issuer refuses to authorise payment, your Order will be cancelled and we will not be liable for any delay or non-delivery. We are not obliged to inform you of the reason for the refusal. We are not responsible for your card issuer or bank charging you as a result of us processing of your credit/debit card payment in accordance with your Order.

6.18 Where payment is made by BACs transfer, and where no currency conversion charges apply, then any charges levied on you by the Bank with respect to your purchase will be paid by us.

7 Your rights to make changes

If you wish to make a change to your order please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the Product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 13.1).

8 Our rights to make changes to the Products and these Terms

8.1 We may make minor changes to the Product and these Terms to reflect changes in relevant laws and regulatory requirements and to implement minor technical adjustments and improvements. These changes will not affect your use of the Products. 

8.2 In addition, we may make more significant changes to these Terms, but if we do so we will notify you and you may then contact us here to end the contract before the changes take effect and receive a refund for any Products paid for but not received.

9 Delivery.

9.1 All Products purchased through Our Site will normally be delivered as follows:

9.2 For one-off purchases, Products will normally be delivered within 14 calendar days after the date of Our Order Confirmation unless otherwise agreed or specified during the Order process (subject to delays caused by events outside of our control, for which see Clause 9.13). Normal delivery times may be extended in the following circumstances:

9.2.1 Some of our Products may require an export licence from the UK Government before we are able to make delivery. The time period may vary but can be many months. 

9.2.2 Please note that where an export licence is not granted then we will be unable to deliver the Product. In these circumstances, the Contract between us will be ended in accordance with clause 13.7.3 below.

9.3 Your Order will be delivered during normal business hours, once payment has been made, to the invoicing address of the card you pay with. 

9.4 Deliveries require a signature on delivery. You must provide a signature acknowledging delivery of your Order. For this reason, it is not possible to deliver to a PO Box address or a hotel. 

9.5 In the unlikely event that we fail to deliver the Products on time, and if any of the following apply you may treat the Contract as being at an end immediately:

9.5.1 We have refused to deliver your Products; or

9.5.2 In light of all relevant circumstances, delivery within that time period was essential; or

9.5.3 You told us when ordering the Products that delivery within that time period was essential.

9.6 If you do not wish to cancel under sub-Clause 9.5 or if none of the specified circumstances apply, you may specify a new (reasonable) delivery date for the Products in question.  If we fail to meet the new deadline, you may then treat the Contract as being at an end.

9.7 Any sums that you have already paid for cancelled Products and their delivery will be refunded to you within 14 calendar days. Please note that if any cancelled Products are delivered to you, you must return them to us or arrange with us for their collection.  In either case, we will bear the cost of returning the cancelled Products.

9.8 In some limited circumstances we may need to suspend the delivery of Products to you for one or more of the following reasons:

9.8.1 To fix technical problems with the Products or to make necessary minor technical changes;

9.8.2 To update the Products to comply with relevant changes in the law or other regulatory requirements;

9.8.3 To make more significant changes to the Products, as described above in sub-Clause 8.2.

9.9 If we need to suspend delivery of the Products for any of the reasons set out in sub-Clause 9.8 we will inform you in advance of the suspension and explain why it is necessary (unless we need to suspend delivery for urgent or emergency reasons such as a dangerous problem with the Products, in which case we will inform you as soon as reasonably possible after suspension).  No payment will be taken from you while delivery is suspended [(unless the period of suspension is less than 7 calendar days. If suspension lasts (or we tell you that it is going to last) for more than 14 calendar days, you may end the Contract as described below in sub-Clause 13.2.

9.10 Delivery shall be deemed complete and the responsibility for the Products will pass to you once we have delivered the Products to the address including, where relevant, any alternative address you have provided.

9.11 Ownership of the Products passes to you once we have received payment in full of all sums due (including any applicable delivery charges) for those Products.

9.12 Any refunds due under this Clause 9 will be made using the same payment method that you used when ordering the Products.

9.13 We are not responsible for delays outside our control. If our supply of the Products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Products you have paid for but not received. 

9.14 If no one is available at your address to take delivery and the Products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery. Alternatively, please contact us to arrange delivery.

9.15 If you do not re-arrange delivery. If you do not re-arrange we will contact you for further instructions and may charge you any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery we may end the contract and clause will apply.

9.16 Risk for damage and ownership 

9.16.2 The Products will be your responsibility from the time of delivery. Therefore, if the packaging is damaged at the time of delivery, please check the package in the presence of the carrier in order to verify the condition of the Products. In the event of damage, please make a note on the delivery slip and contact customer services.

9.16.3 Ownership of the Products will pass to you when we receive full payment of all sums due in respect of the Products, including any applicable delivery charges.

 10. Your legal rights

10.1 By law, we must provide Products that are of satisfactory quality, fit for purpose, as described at the time of purchase, in accordance with any pre-contract information we have provided, and that match any samples or models that you have seen or examined (unless we have made you aware of any differences). 

10.2 For further information on your rights as a consumer, please contact your local Citizens’ Advice Bureau or Trading Standards Office.

11. Our Refund Policy Faulty for Damaged or Incorrect Products

11.1 If any Products you have purchased do not comply and, for example, have faults or are damaged when you receive them, or if you receive incorrect (or incorrectly priced) Products, please contact us by telephone on 020 7629 0651 or email at: info@bentley-skinner.co.uk as soon as reasonably possible to inform us of the fault, damage or error, and to arrange for a refund, repair or replacement.  Your available remedies will be as follows:

11.1.1 Beginning on the day that you receive the Products (and ownership of them), you have a 14 calendar day right to reject the Products and to receive a full refund if they are not as described, fit for purpose and of satisfactory quality.

11.1.2 If you do not wish to reject the Products, or if the 14 calendar day rejection period has expired, you may request a repair of the Products or a replacement.  We will bear any associated costs and will carry out the repair or replacement within a reasonable time and without significant inconvenience to you.  In certain circumstances, where a repair or replacement is impossible or otherwise disproportionate, we may instead offer you the alternative (i.e. a replacement instead of a repair or vice versa) or a full refund.  If you request a repair or replacement during the 14 calendar day rejection period, that period will be suspended while we carry out the repair or replacement and will resume on the day that you receive the replacement or repaired Products.  If less than 7 calendar days remain out of the original period, it will be extended to 7 calendar days.

11.1.3 If, after a repair or replacement, the Products still do not conform (or if we cannot do so as previously described, or have failed to act within a reasonable time or without significant inconvenience to you), you may ask us to attempt the repair or replacement again (you do not have to give us multiple opportunities to do so if you do not want to), or you have the right either to keep the Products at a reduced price, or to reject them in exchange for a refund.

11.2 Please note that you will not be eligible to claim under this Clause 11 if we informed you of the fault(s), damage or other problems with the Products before you purchased them (and it is because of the same issue that you now wish to return them); if you have purchased the Products for an unsuitable purpose that is neither obvious nor made known to us and the problem has resulted from your use of the Products for that purpose; or if the problem is the result of normal wear and tear, misuse or intentional or careless damage.  Please also note that you may not cancel or return Products to us under this Clause 11 merely because you have changed your mind.  If you are a consumer you have a legal right to a 14 calendar day cooling-off period within which you can cancel and return Products for this reason.  Please refer to Clause 12 for more details.

11.3 To return Products to us for any reason under this Clause 11, please visit the Returns page on Our Site to complete a returns form please contact us by email at info@bentley-skinner.co.uk or telephone us on 020 7629 0651 to arrange for a collection and return].  We will be fully responsible for the costs of returning Products under this Clause 11 and will reimburse you where appropriate.

11.4 Refunds (whether full or partial, including reductions in price) under this Clause 11 will be issued within 14 calendar days of the day on which we agree that you are entitled to the refund.

11.5 Any and all refunds issued under this Clause 11 will include all delivery costs for the affected Products.

11.6 Refunds under this Clause 11 will be made using the same payment method that you used when ordering the Products.

11.7 For further information on your rights as a consumer, please contact your local Citizens’ Advice Bureau or Trading Standards Office.

12. Exercising your right to change your mind (Consumer Contracts Regulations 2013)

12.1 If you are a consumer, you have a legal right to a 14 calendar days “cooling-off” period under the Consumer Contracts Regulations 2013 within which you can cancel the Contract for any reason.  This period begins once your Order is completed and we have sent you your Order Confirmation, i.e. when the Contract between you and us is formed.  You may also cancel for any reason before we send the Order Confirmation.  

12.2 If the Products are being delivered to you in a single instalment (whether single or multiple items), the legal cooling-off period ends 14 calendar days after the day on which you (or someone you nominate) receive(s) the Products. 

12.3 If the Products are being delivered in separate instalments on separate days, the legal cooling-off period ends 14 calendar days after the day on which you (or someone you nominate) receive(s) the final instalment of Products.  

12.4 If you wish to exercise your right to cancel under this Clause 12, you must inform us of your decision within the cooling-off period. You may do so in any way you wish, however for your convenience we offer a cancellation form on Our Site and will include a link to it with the Order Confirmation.  Cancellation by email or by post is effective from the date on which you send us your message.  Please note that the cooling-off period lasts for whole calendar days.  If, for example, you send us an email or letter by 23:59:59 on the final day of the cooling-off period, your cancellation will be valid and accepted.  If you would prefer to contact us directly to cancel, please use the following details:

By telephone or email: Call customer services on 020 7629 0651, or email us at info@bentley-skinner.co.uk   Please provide your name, home address, details of the Order and, where available, your phone number and email address. 

Online: Complete the form on our website. 

By post: Simply write to us at Bentley & Skinner (Bond Street Jewellers) Limited, 55 Piccadilly, London, W1J 0DX, including details of what you bought, when you ordered or received it and your name and address;

In each case, providing us with your name, address, email address, telephone number, and Order Number.

12.5 We may ask you why you have chosen to cancel and may use any answers you provide to improve our Products and services, however please note that you are under no obligation to provide any details if you do not wish to. 

12.6 When you don’t have the right to change your mind . Please note that you may lose your legal right to cancel under this Clause 12 in the following circumstances:

12.6.1 If the Products are sealed for health or hygiene reasons and you have unsealed those Products after receiving them.

12.6.2 If the Products have been engraved, personalised or custom-made in any way for you.

12.7 Please ensure that you return Products to us unused, in pristine condition and with all packaging. Products must be returned no more than 14 calendar days after the day on which you have informed us that you wish to cancel under this Clause 12.

12.8 You may return Products to us fully insured by post or another suitable delivery service of your choice to our returns address at 55 Piccadilly, London W1J 0DX or contact us at info@bentley-skinner.co.uk or telephone us on 020 7629 0651 to request us to arrange for a collection and return.  

12.9 Please note that in either case you must pay the carriage costs to return the Product to us if cancelling under this Clause 12.

12.10 If you request that we collect the Products from you we will deduct the direct cost to us of collection from your refund.

12.11 Please contact us to confirm the costs for us to arrange collection and return to us of the Products.

12.12 Refunds under this Clause 12 may be subject to deductions in the following circumstances:

12.12.1 Refunds may be reduced for any diminished value in the Products resulting from your excessive handling of them (e.g. no more than would be permitted in a shop).  Please note that if we issue a refund before we have received the Products and have had a chance to inspect them, we may subsequently charge you an appropriate sum if we find that the Products have been handled excessively.

12.12.2 Products have to be insured at your cost for loss or damage during transit from you to us. In the event that you request a collection from you the cost of the insurance will be deducted from the refund.

12.12.3 In addition, we reserve the right to deduct any currency conversion charges and any processing charges levied by the Bank and/or PayPal with respect to the original purchase and return of the Product, whether payment is made by BACS, debit or credit cards.

12.13 Refunds under this Clause 12 will be issued to you within 14 calendar days of the following:

12.13.1 The day on which we receive the Products back; or

12.13.2 If we have not yet provided an Order Confirmation or have not yet despatched the Products, the day on which you inform us that you wish to cancel the Contract.

12.14 Refunds under this Clause 12 will be made using the same payment method that you used when ordering the Products.

13. Other rights to end the Contract

13.1 Your other rights to end the Contract: You may end the Contract at any time if we have informed you of a forthcoming change to the Products that you do not agree to, as described in sub-Clause 4.6, or if a change is caused by your wish to change your Order (clause 7).

13.2 If we have suspended delivery of the Products for more than 7 calendar days or we have informed you that we are going to suspend delivery for more than 7 calendar days you may end the Contract, as described in Clause 9.9.

13.3 You also have a legal right to end the Contract at any time if we are in breach of it.  For more details of your legal rights, please refer to your local Citizens Advice Bureau or Trading Standards Office. 

13.4 You will be refunded in full for any Products paid for that you have not yet received or will not receive due to your cancellation.  Refunds under this Clause 13 will be made within 14 calendar days of the date on which your cancellation becomes effective, using the same payment method that you used when ordering the Products.

13.5 If any Products are to be returned to us as a result of your cancellation under sub-Clauses 13.1, 13.2, or 13.3, we will be fully responsible for the costs of returning those Products and we will reimburse you the purchase price, including any adjustment to take account of a fluctuation of the currency exchange rate if applicable to your Order. 

13.6 If you wish to exercise your right to cancel under this Clause 13, you may do so in any way you wish, however for your convenience we offer a cancellation form on Our Site and will include a link to it with the Order Confirmation.  If you would prefer to contact us directly to cancel, please use the following details:

By telephone or email: Call customer services on 020 7629 0651, or email us at info@bentley-skinner.co.uk    Please provide your name, home address, details of the Order and, where available, your phone number and email address. 

Online: Complete the form on our website. 

By post: Simply write to us at Bentley & Skinner (Bond Street Jewellers) Limited, 55 Piccadilly, London, W1J 0DX, including details of what you bought, when you ordered or received it and your name and address.

In each case, providing us with your name, address, email address, telephone number, and Order Number.

13.7 Our rights to end the Contract

13.7.1 We may end the contract if you break it. We may end the contract at any time by writing to you if:

(a) you do not make any payment to us when it is due and you still do not make payment within 7 calendar days of us reminding you that payment is due;

(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, a valid address;

(c) you do not, within a reasonable time, allow us to deliver the products to you or collect them from us; 

13.7.2 You must compensate us if you break the contract. If we end the Contract in the situations set out in clause 13.7.1 (a), (b) or (c) we will refund any money you have paid in advance for Products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

13.7.3 We may end the Contract in the event that an export licence necessary for Products to leave the UK is not granted by the UK Government.

14. Our responsibility for loss or damage suffered by you

14.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

14.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Products. 

14.3 We are not liable for business losses. We only supply the Products for domestic and private use. If you use the Products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

15 Complaints and feedback

15.1 We always welcome feedback from our customers and, whilst we always use all reasonable endeavours to ensure that your experience as a customer of ours is a positive one, we nevertheless want to hear from you if you have any cause for complaint.

15.2 If you wish to complain about any aspect of your dealings with us, please contact us in one of the following ways:

15.3 By telephone or email: Call customer services on 020 7629 0651 or email us at info@bentley-skinner.co.uk  or by post: Simply write to us at Bentley & Skinner (Bond Street Jewellers) Limited, 55 Piccadilly, London, W1J 0DX.

15.4 In each case, providing us with your name, address, email address, telephone number, and Order Number.

15.5 In the unlikely event that we are unable to settle your complaint, you may take your complaint to an Alternative Dispute Resolution body, (see clause 18 below). If you are not satisfied with the outcome you can still bring legal proceedings. 

16 How we may use your personal data. 

16.1 All personal data that we may collect about you and use will be collected, held, and processed in accordance with UK data protection law (including, but not limited to, the GDPR (and any successor legislation which applies following the UK’s departure from the European Union), the Data Protection Act 2018, and the Privacy and Electronic Communications (EC Directive) Regulations 2003).

16.2 For complete details of our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of your rights and how to exercise them, and personal data sharing (where applicable), please refer to our Privacy Policy [insert link to Privacy Policy and Cookie Policy [insert link to Cookie Policy].

17 Other important Terms

17.1 We may transfer our rights and obligations under these Terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within 14 calendar days of us telling you about it and we will refund you any payments you have made in advance for Products not provided].

17.2 You may only transfer your rights or your obligations under these Terms to another person if we agree to this in writing. 

17.3 This contract is between you and us. No other person shall have any rights to enforce any of its Terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these Terms.

17.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

17.5 If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Products, we can still require you to make the payment at a later date.

18 Alternative dispute resolution.

Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to The Retail Ombudsman via their website at www.theretailombudsman.org.uk  The Retail Ombudsman will not charge you for making a complaint and if you are not satisfied with the outcome you can still bring legal proceedings. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.

19       Law and Jurisdiction

These Terms are governed by English law and you can bring legal proceedings in respect of the Products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Products in either the Northern Irish or the English courts.